Orders are delivered to the delivery address indicated by the Customer in the order form.
12.1 Absence on the day of delivery
You will be informed of the expected delivery date of your order. You should indicate a delivery address where someone is always present between 9am and 6pm. If delivery is not completed, you will be informed of the date and time the carrier was present.
12.2 Delivery times
Estimated delivery time may vary from 1 day to 30 days. This deadline is merely informative, serving only to inform the minimum deadlines for delivery of each product. All orders placed on this site will have a maximum delivery period of 30 business days. If this period expires and if ENJOY THE YOUTH is unable to deliver the order, the amount paid by the Customer will be returned to IBAN as indicated. By accepting these terms and conditions, the Customer waives the right to receive the corresponding double sign.
12.3 Order Loss
In this case, ENJOY THE YOUTH is obliged to respect the deadlines imposed by the carrier regarding the declaration of loss and the reimbursement of the shipment. Therefore, you must also wait for these deadlines:
– Therefore, you have a maximum period of 30 working days from the receipt of the confirmation email of the order to declare it lost with ENJOY THE YOUTH. Within this period, no claim will be accepted.
– On the other hand, if the Customer declared the loss of the order within the established period, ENJOY THE YOUTH will have to open the complaint process. In this case, it is possible that ENJOY THE YOUTH requests documents necessary to open the complaint process. The latter shall provide the requested data as soon as possible.
– Finally, definitive replies to investigations are given by the carrier. There may be two types of situations: either the order is retrieved and returned to the Customer according to normal procedures, or the order is declared lost by the carrier and ENJOY THE YOUTH informs the Customer to make a second shipment of the order or will be refunded of the invoiced value, according to Customer’s preference.
12.4 Receiving the order
We recommend that all orders delivered must be checked and that the Customer makes any notes about the condition of the product on the carrier’s transport guide in case of partial or total deterioration.
Without the proper notes of the Client, the order cannot be contested later with ENJOY THE YOUTH.
The verification of the state of the product is considered as done once the signed shipping guide.
If the product is damaged, we thank you to photograph it and send us the photograph to the e-mail email@example.com within a maximum of 24 hours so we can contact the carrier.
Any packaging, received at our premises without identification of the sender or sent to the collection, will not be accepted.
12.5 Order content error
Upon receipt of the order by the Customer, the latter shall indicate by telephone or e-mail to ENJOY THE YOUTH a claim for non-conformity of the products in type, quality or quantity compared to the data of the order made.
The complaint of non-compliance must be made within a maximum of 24 hours upon delivery of the order.
Complaints not made in accordance with the rules defined above and within the indicated deadlines will not be accepted by ENJOY THE YOUTH.
12.6 Strikes or force majeure events
In the event of a conveyor strike or other exceptional event that delays or prevents delivery of the order, ENJOY THE YOUTH will inform the Customer of the delivery status.
12.7 Export Control and Local Legislation
You should inform the local authorities in your area of the conditions of entry of products ordered and you should make any kind of declaration and / or payment corresponding to the competent bodies of the countries concerned.
You should inform the local authorities in your area of the possibilities of importing or using the products or services you order.
If you do not respect the legislation of the country where you introduce the products, ENJOY THE YOUTH cannot be considered as responsible.