FAQ

Returns
We are confident that your purchase will please you and fill your expectations. All purchases are hand checked to guarantee the maximum quality and please our customers.

Although we are at your disposable to issue a replacement or refund.

Returns Terms
Returns will be accepted within 15 days of delivery.

We only accept return products sent using local postal service or a courier with a trackable insured service.

Products should be in new condition, with tags attached, in original packaging if applicable, unworn, undamaged and unwashed.

Please mark ‘Returned Items‘ on your parcel and paperwork enclosed to prevent it incurring import charges/taxes (International Customers).

Returned merchandise will be shipped back at your expense.

Return to the following address:
Avenida Atlântico nº 16 piso 12.11
1990-019 Lisboa
Portugal

Refunds
Once your return has been processed, you will be refunded the full amount, minus shipping.

Refunds have different periods to proceed, depending on your bank.

Exchanges
Send us an email containing information related to the item, size and colour you would like to exchange.

We will ship you the product as soon as the returned package arrives (read Returns Terms).

The estimated period of shipping has the same conditions described on the Shipping page.

The costs related to an exchange will be shipped at customer´s expense.

WARNING
Buyer will be held responsible for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering. ENJOY THE YOUTH will NOT be responsible for any Duties, Taxes, or Customs fees under any circumstances.

We CANNOT take responsibility for items damaged or lost in the return transit. Please ensure that the items are strongly packaged.

It´s OBLIGATORY that the service used to return the purchase has a trackable insured service attached, if not we will not proceed to the refund or exchange process.

Payment Options

We accept the following payment options:

  • Visa / MasterCard / American Express.
  • PayPal.
  • MB / MB WAY (only for Portugal´s customers).

Portugal
7€ for all orders in Portugal.
Free shipping on orders over 100€.
Delivery Time: 1-3 working days.

Europe
20€ for all orders in Europe.
Free shipping on orders over 250€.
Delivery Time: 1-5 working days.

Worldwide
30€ for international shipping.
Delivery Time: 3-7 working days

*exchanges have the same conditions for Portugal, Europe and Worldwide.

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